Issue with Carlton leisure resolved - good customer service. Within 30 minutes of booking with Carlton Leisure i was able to review my booking on the airline's website. VICTORY AGAINST CARLTON LEISURE. They even answered the phone on a Sunday within a minute when I had a … The communication was clear and efficient and I have received a refund earlier than expected. And no, the terms and conditions don't usurp UK law. Check out what 10,083 people have written so far, and share your own experience. I will never use this agency again!!! PRASH is as useless as the rest of the office staff. Thanks to Angela for helping us with our refunds from Singapore and Ethiad Airlines which were cancelled in March.

I have booked with Carlton Leisure a few times. Do you agree with Carlton Leisure’s 4-star rating? Carlton Leisure think it's acceptable to charge you a fee if they cancel. The refund eventually arrived after 16 weeks of chasing, alas, they deducted £300 for ADMINISTRATION FEE. Mr Mayur gave all possible options and was very helpful with my refund process and kept me updated all the way. I've recieved partial refund in June but nothing else! Great prices and easy on-line search for a complex journey. I bought a family of 4 tickets from London to Florida last December. Mr Mayur gave all possible options and was very helpful with my refund process and kept me updated all the way. Customer service are rude and unhelpful, i recommend people with a similar experience report them to UK trading standards who informed me their policies were unfair practice. Email I sent to Carlton Leisure: We have been using Carlton Leisure for many years to buy our tickets, however, recently I have had some very poor customer service and understand that I am being taken advantage of and charged fees and fare changes wrongfully, which I believe to be false and fraudulent. The recent pandemic caused chaos as expected with flights, but Jimmy dealt with the rebooking of tickets and got us the best price within our allocated dates with a minimum of fuss.

Chris at Carlton Leisure has offered exceptional customer service in the midst of COVID-19.

In that case airlines cancellation charges and other penalties will apply. Do you agree with Carlton Leisure’s 4-star rating?

See business transparency My refund has been returned to me and I have been more than happy with the customer service from start to finish. You can use the airline reference number (example: 3H2RSS) or e-ticket number from your itinerary to online check-in at the airlines website. Chris at Carlton Leisure has offered exceptional customer service in the midst of COVID-19. Well, what can I say?? We’ve got everything covered for your needs. I am very satisfied with the outcome. All flights were cancelled this April. I tried to get a voucher through BA but was unable to as Carlton phoned me and pressured me into cancelling the flights due to the travel ban which then made me lose the voucher from BA and are now charging us £100 to rebook when BA were offering to do it for free. You know the electric kind. Your questions and comments are important to us. | carltonleisure.com | Read 61-80 Reviews out of 6,791 HOWEVER BEWARE upon faced with a problem that you need advice and support on Carlton Leisure have very poor customer service! If you want to enquire more about seating arrangement or any other specific need, this can be done by calling airlines directly with reference number provided by us.We recommend to review your all information carefully before booking your tickets because name change is not permitted.

(29 July) I have just received a refund of a flight cancelled by Turkish Airlines back in March (to fly on 9 April). In response to a previous bad review of the service provided by Carlton leisure as a result of canceled flights to the US, I was contacted by a member of the team wishing to rectify the situation of the extreme extra costs.

Great service & helpful, assisted with special service & requests & extra luggage.

Don’t delay, Most of the flight tickets are non-refundable, but in certain cases cancellation is permitted with a charge levied by the airlines. Our family purchased two standard size Golden Doodle...Troy Warren has scammed me as well, I was a part of the group that commenters D...I ordered a pasta machine. 0208 385 6899 It's been so reassuring to know that I'm being looked after, and I will remain a loyal customer once things resume some level of normality. Voice your opinion today and hear what 6,791 customers have already said. I looked at the reviews in google and trustpilot, when Carlton received one bad review, they then got 3 to 5 good reviews on the same day or the next day. We use cookies to improve your experience on our site and to show you personalised advertising. You will get E-ticket in your email that you use while booking your flights on our website. There would be an administration charges of GBP 50.00 per person in addition to the charges levied by airlines. If changes are permitted, then there would be a cost depending on what has to be changed. Carlton were the most competitive on price and the bookings were handled efficiently. Do you agree with Carlton Leisure's TrustScore?

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