To report an urgent or public safety issue, phone Council on 07 3403 8888. If you have a problem, issue or concern about the services, decisions or actions of Brisbane City Council, we would like to hear about it.Council has a complaints management policy to ensure we deal with all complaints in a fair and efficient manner.

Sewer, fire hydrant or water valve covers We aim to acknowledge your message within two working days and provide a reference … You should be aware that by lodging a complaint, the matter is not automatically suspended or put on hold. If the resident or business operator takes no action to solve the problem, and a second complaint is made, a council officer will investigate. Note: all questions are mandatory unless otherwise advised. Use our online forms to report issues and maintenance matters at any time to Brisbane City Council. Report a problem - Trees and vegetation. This depends on the nature and complexity of your complaint.You should be aware that by lodging a complaint, the matter is not automatically suspended or put on hold.If not satisfied with the outcome, you have the right to take your complaint to an external agency, such as the In the event you consider Council has not fulfilled its obligations in upholding your human rights, you may make a complaint to Council. This is the best contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property and public safety concerns.Council has a dedicated 24 hour a day, seven day-a-week hotline to support business in Brisbane. It is Council’s preference that you make your complaint in writing, addressed to the Human Rights Manager, via:Human Rights complaints made by other means will also be accepted.In lodging a Human Rights complaint with Council it is important to specify which of the 23 human rights you believe have not been adhered to by Council and provide all evidence that you wish to rely on in your initial complaint.Council will endeavour to respond and resolve your complaint within 45 business days.Should Council fail to respond to your complaint within 45 business days, or should you be dissatisfied with the response Council has offered, you may make a complaint to the Human Rights Commissioner.In exceptional circumstances the Human Rights Commissioner may accept your complaint prior to the 45 business days having elapsed.

Phone 133 BNE (133 263).We aim to provide a full response to both hard copy and online letters within 20 working days.Use your mobile device to report a problem that needs fixing in your street, local park or neighbourhood.Take a photo and send details of the problem, including the location and your name to: 0429 2 FIX IT (0429 234 948).We aim to acknowledge your message within two working days and provide a reference number.Large image files (over 1Mb) are not guaranteed delivery by mobile network carriers as an SMS/MMS. To report an issue with a Brisbane City Council stormwater maintenance hole cover or a traffic signal inspection pit cover (marked with BCC), please call Councils' 24 hour Contact Centre on 07 3403 8888. Report any problems with City roads or footpaths such as potholes or damaged kerb and channel. Vehicles. The Annual Report outlines Council's progress towards delivering on its vision, and our focus on building a more inclusive, accessible, clean, green and New World City.

This page also includes external links to report issues and maintenance: for street lights and trees growing into powerlines to Energex water and sewerage to Urban Utilities. Note: If a sign is being stolen now, please call triple zero (000) to report it to the Police. Use your mobile device to report a problem that needs fixing in your street, local park or neighbourhood. The business area will investigate the issue and responds directly to you.A Council officer may contact you to discuss your concerns or to ask for further information.In some cases, an independent Council officer may review your complaint if other avenues of investigation have been exhausted.Council does its best to resolve your complaint within 14-45 days.

This form should take between three and five minutes to complete.

You can use this form to report any missing, damaged or faded traffic signs in the Brisbane City Council area. If you choose to send an image via SMS/MMS, use another contact channel if your message is not acknowledged within two working days. Contact us to report maintenance issues or problems, make a bin request or complaint, or for other Council enquiries.Please be aware we may need to collect your personal information to complete your request and to help us improve our service delivery to you.



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